Shipping and returns

Shipping Costs ITALY

Shipping is free on all products for orders over € 60.00.
For amounts below this figure, the shipping costs are:
– Throughout Italy: € 6.90

Other areas (free shipping not available):
– Campione d’Italia: € 15.00.
– Livigno: € 30.00.
– Minor Islands (Anacapri, Barano d’Ischia, Campo nell’Elba, Capoliveri, Capraia Island, Capri, Carloforte, Casamicciola Terme, Favignana, Forio, Ischia, Caprera Island, Giglio Island, Tremiti Islands, La Maddalena, Lacco Ameno, Lampedusa and Linosa, Leni, Lipari, Malta, Marciana, Pantelleria, Ponza, Porto Azzurro, Portoferraio, Procida, Rio Marina, Rio nell’Elba, Santa Marina Salina, Serrara Fontana, Venice and Ventotene): € 15.00.

Shipping Costs ABROAD

Shipping is free on all products for orders over € 99.00.
For amounts below this figure, the shipping costs are € 15.00.
The countries that benefit from these conditions are all the countries that are part of the European community.
For the United Kingdom, shipping is free for orders over € 150.00; otherwise, the cost is € 30.00.
For all other non-European countries or for the rest of the world, please contact us via email at info@elisirhome.com to arrange shipping.

Resellers

Shipping is free for orders over € 500.00 net (excluding VAT) throughout Italy.
Below this amount, the cost is € 15.00 + VAT.
Shipping abroad always has a cost of € 30.00 net (not including VAT) regardless of the amount.

Returns

According to the article (D. lgs. n. 206/2005) for consumer protection, it is possible to return the product within 14 days of receiving it without providing a reason, although it would be helpful for us to improve our service!

The communication must be made within 8 days from the date of receipt via email to info@elisirhome.com.

Shipping costs will be at your expense: both those incurred to return the product and those paid to receive it. They will be deducted from the refund we will issue in your favor. If you have benefited from free shipping, the amount will still be deducted based on our table, which you can view at the top.

Of course, if you want to return only one of the products purchased with a multiple order, you will only be refunded the partial amount related to the product in question.

To obtain a refund, the product must be returned to Elisir Home in its original condition: complete, without tampering, and without obvious signs of use. Otherwise, the refund cannot be made or will only be made partially.

To carry out the withdrawal procedure, follow these simple steps:
– Send us a communication via email to info@elisirhome.com or by registered mail to Elisir Home at Statale per Spineto 61/2, 10081 Castellamonte (TO);
– In the communication, you must provide your personal details, those related to the product (order number and the date it was placed), and finally how you would like us to proceed with the refund (Bank Transfer or if you paid by card, the credit back to it);
– Remember to include a copy of the order confirmation that we sent you via email in the package.

Right of withdrawal in case of non-compliant goods

In the case of non-compliant goods, the seller is required to refund all payments received from the consumer, including any shipping costs incurred during the purchase.

The refund of the price paid (including shipping costs) must be made free of charge, as soon as possible, and in any case within 14 days from the day the seller became aware of the consumer's exercise of the right of withdrawal.